Frequently Ask Questions
1. How do I activate my device for the first time?
Once you unbox your str8bat sensor, please put the str8bat device on charge. This will immediately activate the str8bat device. Please charge the str8bat device fully for atleast 2 hours.
2. How do I charge my device?
It is important to charge the device fully before first use (takes 2-2.5hrs). Remove the charger and charging cable from the flap of the box. Extend the charger and insert the sensor in the right direction(charger pins and device pins to make contact). Insert the charging cable into the Micro USB port and use your laptop/power bank/mobile charger head to charge your device. You should notice the Yellow charging LED turn on. Please note, the charging LED is small, circular and present at the top corner.
3. Having trouble charging your str8bat device?
It is important to charge the device fully before first use (takes 2-2.5hrs). Remove the charger and charging cable from the flap of the box. Extend the charger and insert the sensor in the right direction(charger pins and device pins to make contact). Insert the charging cable into the Micro USB port and use your laptop/power bank/mobile charger head to charge your device. You should notice the Yellow charging LED turn on. Please note, the charging LED is small, circular and present at the top corner.
4. How do I turn my device on?
Once the device is sufficiently charged, remove it from the charger and swing the device in your hand to wake it up. If the device is already placed on the bat, play a shadow shot (your favorite shot) to wake the device.
5. How do I set-up my device on my bat?
Use the installation guide/stencil provided in the box and place it around the neck of the bat. Stick the bat sticker below the edge of the template. The bottom of the sticker (which has the notch) should be towards the bottom of the bat. Place the device (once fully charged) on the sticker in the correct direction, i.e, the str8bat logo on the str8bat device should be towards the bottom of your bat, then press it firmly on all sides.
6. How do I register my device?
Please note, registration of the device is mandatory ONLY if you own the device.
Switch on Bluetooth and Location on your phone. Open str8bat Cricket app > SYNC > Select your Device ID > Register Device.
7. How do I pair my device to my phone?
Click on SYNC in the str8bat Cricket App. Click on the device ID you wish to pair and it will get paired to your phone.
8. How do I play my first session with str8bat?
Go to the playing area and tap your bat on the ground (watch the video).
This process of Pitch Calibration has to be done at the start of every str8bat session.
9. How do I transfer data after playing a session?
Once you are done with your session, take your sesnsor and give it a swing within your phone's bluetooth range. You will see an available device popup on your phone, then tap on connect.
Your shots will automatically get transferred to your phone. Follow the video for more details.
10. How do I play a live session?
Before you start your session, click on SYNC and pair your device if you haven’t already. Name your session, choose the session type and click on PLAY LIVE. You are good to go!
Please note, the PLAY LIVE option will be available only if there are zero shots stored in the sensor. If there are shots stored already, transfer those shots before attempting to PLAY LIVE.
11. What are the different LED indications on the str8bat device?
Green Blink – Device ON
Green Slow Blink – Device ready for pitch calibration
Green Rapid Blink – Pitch calibration in progress
Green Steady – Device ready to play
Red Steady – Device malfunction
Red Slow Blink – Device LOW Battery
Blue Slow Blink – Device Memory Full – Please transfer the shots
Blue Rapid Blink – Device Ready for Pitch Calibration
12. How do I check and analyze my data?
Click on STATS in the str8bat Cricket app, and you will be able to see your sessions. Click on any session, and you will be able to look at the summary stats of that session. Clicking on any parameter will give you graphical trends (including past performance) for that metric.
Click on REPLAY to view every shot in 3D. Use the next and previous buttons to view all the shots.
13. How do I use the analytical engine?
You can custom filter your shots based on various metrics using Pro Level Analytics which can be accessed by clicking the filter icon present at the bottom right of STATS page.
Select any combination of the desired filters to custom filter your shots and look at trends. (Eg: High speed shots vs low speed shots, Offside vs Legside shots, Session type – Nets vs Bowling Machine vs Match)
14. How do I compare 2 shots?
Click on the 3 dots at the top of the screen in the 3D view. You can save any shot that you want to compare by clicking on save. Then, click on Compare Shots. Then, select any 2 shots (using the shot number or the saved shots) and compare your shots. (Eg: in form vs out of form, drills vs nets). You can also click on Compare Shots in the Shot List.
15. How do I delete a shot?
Sometimes, a few noises may be captured during a session (eg: hitting the pad hard in frustration – happens to the best of us, shadow practicing in a different direction, clearing the balls on the pitch using the bat). Most of these would be taken care of by the smart algorithms running in the background. In case some noises are still captured, you can delete them so that they do not affect the averages of the session. To delete a shot, click on the 3 dots in the 3D view and delete the shot.
16. What can I do if my device is misbehaving?
You can perform diagnostics by choosing Menu > Device Diagnostics. In case any of the components have failed, please contact support immediately. To contact str8bat, click on Menu > Support and get in touch with us. We don’t bite!
17. How can I get access to tips and coaching titbits from coaches around the world?
You can access coaching tips from the elite in the Tips For You section of the menu.
18. How do I subscribe to/purchase a new plan?
Head to the menu > Your Account > Upgrade > select/buy plan of your choice.
19. How do I check the validity of my Str8bat plan?
You can find the validity of your plan in the Your Account section of the menu.
20. How do I update my Str8bat sensor?
Go to menu > Your str8bat Sensor > Update Now.
You will not see the Update Now button if your device is already up to date.
You will not see the Update Now button if your device is already up to date.
21. How do I share my data with other players and coaches?
Head over to SOCIAL > Shared with others and share sessions from here by entering recipients’ email ID.
22. How do I view other people’s sessions that were shared with me?
Head over to SOCIAL > Shared with me and view the sessions of other players that were shared with you.
23. What are the different insights I can get into my game using str8bat technology?
The host of insights provided include Sweetspot index, Timing index, Swing Speed, Impact Speed, Bat Lift Angle, 3D rendering of shots, Wagon Wheel, Hits and Misses, grounded or aerial shots, etc.
24. What do I do if my device isn’t pairing?
Check if bluetooth and location on your phone are turned on. If the issue persists, restart the app.
25. What do I do if my device is not recognised by the app?
Check if the device is on (The device goes into sleep after a few minutes of inactivity). Restart scan and if it is still not being recognised, restart the app.
26. What do I do if I’m not able to transfer shots or it stops transferring in between?
Retry transfer by pressing the SYNC button. If the remaining shots do not show up, restart the app and repeat the transfer process.
27. How much time does it take to charge my str8bat sensor?
It takes 2 hours to charge your str8bat cricket bat sensor.
28. Why is the charger not fitting into my device?
There is a spring action in the charger (your charger is stretchable). Pull it and align it properly with your sensor’s charging terminals.
29. How long does the device last after full charge?
Your str8bat sensor comes with an active playtime of 5 hours 30 mins on full charge.
30. How can I know whether my Device is fully charged or not?
There is a green charging LED on your str8bat device, the LED will be on while charging once the LED good
31. Can I put my device to charge overnight?
It is not advisable to charge your str8bat over night because it could affect your sensor performance. Please plug out the charging port after your sensor has finished charging, which should take about two hours.
32. How to start the device as there is no button to start?
Swing the device, the green led will be switched on, that’s the indication of device turning on.
33. How will I update the info if my phone is not with me during the match or nets?
Even if you do not have your phone, your str8bat device is capable of capturing the shots and storing upto 600 shots in one go. Once you have your phone handy, click on sync tab on the str8bat app and transfer your shots.
34. I have the sensor and I played sessions with it, even after this do I need to register the device?
Registration of your str8bat device is a one time process, you do not need to register the device every time you play.
35. How do I turn off my sensor?
If the device is kept idle for 6 minutes, then it will automatically turn off/ go to sleep.
36. How to remove my str8bat device from the bat?
The best way to remove your str8bat device from the bat is to peel it off from the bottom centre.
Not from the top, sides, or bottom corner but ONLY remove the device from the Bottom Centre (i.e., by holding the notches at the bottom of your device)
Not from the top, sides, or bottom corner but ONLY remove the device from the Bottom Centre (i.e., by holding the notches at the bottom of your device)
37. How to place the device on the bat?
The device has to be placed on the sticker/velcro (that comes with the packaging), which should be stuck behind the back of your bat.
38. How to place the velcro/sticker on the bat?
The str8bat package contains a stencil/template with measurement to place the sticker(velcro) on the bat, then place the device with the correct direction written on the sensor.
39. What will happen when you place the device in a wrong way?
The device cannot undergo the pitch calibration process not allowing you to play your game.
40. Why keeping the bat in the right orientation is important?
The shots captured and transferred will be inverted if your bat is not kept in the right orientation
41. Do I have to calibrate the device every time I play?
There are 2 ways to tdo pitch calibration: manual calibration – when the bat is kept flat on the ground in the correct orientation, wait for the led to blink slow, tap on the device twice, led will flicker fast and there will be a constant LED, the pitch calibration process is complete
42. While calibrating it from the app, how far should I place the device?
The device and the phone should be in the Bluetooth range.
43. While doing live transfer at what distance should I keep the device so that it can work properly?
The device and the phone both should be in the Bluetooth range.
44. What is the difference between magnetic calibration and pitch calibration? Do I need to do both?
Not every time the magnetic calibration is required. But pitch calibration is mandatory.
45. How do I know during the match that the device is calibrated in the right way or not?
If you calibrate in the pitch direction correctly then there will a constant green led on the device.That means calibration is done.
46. While sharing the data with the coach, is it necessary that the coach should have a str8bat account? As after entering the email ID for sharing the data it is not received by the coach.
Yes, one should have a str8bat app and have an account on str8bat to view the shared session.
47. If I share my data on whatsapp, does the person need to download and register the app to see the entire data?
Yes, when you share the data on WhatsApp it will send a link to the person whom you are sharing to with the link to download the app.
48. Is the str8bat sensor waterproof?
Sensor is not waterproof, it is splash proof where you should avoid water on the charging terminals, we suggest you to take care of the sensor just like how you take care of your bat during the rains
49. What do I do if i use multiple bats in a session?
Make sure all the bats have the sticker and you can remove the sensor from one bat and put it on another bat and continue playing, make sure the sensor is on and it is calibrated in the right direction.
50. My device is not starting what I need to do?
Give a hard swing on the device so that it gets switched on or if the battery is low please connect it to charger and wait for some time so that the device gets charged and swing the device and switch it on.
51. How do I buy/renew my subscription.
You can buy the subscription from the app, go to ‘your account’ from the menu and click on upgrade button and select either monthly, quarterly or yearly pack and make the payment through the playstore or the appstore.
52. What is the warranty period and what it covers in the warranty.
1 year warranty for the battery.
53. What is the subscription, what's the use of the subscription?
Subscription is your access to premium str8bat app features where you get the access to all the data points and the metrics which str8bat measures. If one does not have the subscription they cannot view all the past performances they can only view the latest session played. More details on subscription here.
54. In the str8bat app leaderboard how my MVP points are calculated?
It is based on the performance of the user where we calculate the score based on the metrics which includes the number of hit shots played, timing index, sweet spot index and bat speed.
55. After clicking on dropdown on my name the numbers which shows like No of hit - #3/6,867 hits what is #3?
#3 is your rank in the particular metrics for the above example it is you are the top 3rd user for the hits section with 6867 hit shots
56. My username is not in the top 10 and I'm finding it difficult to scroll down to my name. Can I type my name and find it on the leaderboard?
No, your name will be in top with your particular rank, once you click on the same it will take you to the rank where you are and you can scroll further.
